Account Manager

About the role

You will be part of the expansion team at Cult. Cult has been the fastest growing fitness chain in the country, and has launched 600+ centers since inception. We are seeking an experienced Account Manager to join our team in Hyderabad, responsible for managing our franchise partners and driving business growth.

Responsibilities

• Franchise Partner Management: Develop and maintain strong relationships with franchise partners, ensuring timely communication, issue resolution, and conflict management.
• Business Growth: Collaborate with franchise partners to drive revenue growth, increase membership sales, and enhance customer retention.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) such as membership sales, revenue growth, customer satisfaction, and partner engagement.
• Partner Support: Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.
• Account Management: Manage franchise agreements, ensuring compliance with contractual terms, renewal negotiations, and dispute resolution.
• Market Intelligence: Gather market insights, competitor analysis, and customer feedback to inform business decisions and drive growth.
• Reporting and Analytics: Prepare and present regular reports to senior management, highlighting partner performance, market trends, and business opportunities.

Skills and Qualifications:

• Bachelor's/Masters degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in account management, sales, or business development, preferably in the fitness or hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.
• Proficient in data analysis, reporting, and presentation software (e.g., Excel, PowerPoint, Google Docs).
• Fluency in English and local languages (Telugu, Hindi)

Skills Required

Business Development, Account Management, Franchise Sales