Application Engineer

Join our Team

About this opportunity

At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Are you our new colleague in MFS Operations? We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations. 
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.

What you will do

• Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
• Change Introduction impact analysis Support.
• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to meeting the SLAs and KPIs as applicable for our customers.
• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
• Be part of our shift roaster to cover operational needs.

The skills you bring:

• Degree in Software Engineering or similar.
• 8 -10 years of relevant experience
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Shell, Python, Ansible).
• Experience in container technologies e.g. Docker/Kubernetes.
• Knowledge on Grafana, Elastic search is a merit.
• Able to do standard configurational changes and regular application upgrades using SOP/MOP.
• Meritorious is Oracle database experience.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
• ITIL processes knowledge is a merit.
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Fluent in spoken and written English.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Flexible and adaptable; able to work in ambiguous situations.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively with and through others.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.