Associate Care Executive

Job Responsibilities

• Place phone calls to associates for Outbound from our computerized directory
• Perform script (with necessary adjustments) to ensure consistency of onboarding program.
• Ability to receive calls with basic hospitality and resolve associates query.
• Answer potential associates’ questions about Joining and onboarding.
• Track associates on completing joining formalities and get Onboarding completed daily.
• Maintain computer, telephone and other equipment.
• Having eye for an error in identifying and verifying basic documents.
• Train other Onboarding Executive when required
• Communicate any problems, concerns or questions to supervisory staff
• Refer associates complaints to supervisor for quality control.
• Communicate respectfully and politely with associates at all times.
• Flexible to work in straight 9 hours shift between 7 AM to 11PM (7 AM- 4 PM) (930 – 630 PM, (1200 PM-9PM), Rotational weekly Shift.
• One Weekly Off per Week (Any week day), One weekend off per month.
• Yearly PL,CL, SL, as per HR policy.

Job Description Telecaller Regional (Malayalam, Kannada, Tamil, Telagu, Bengali) 

Educational Qualification
•    Under Graduate/Graduation. 
•    Excellent phone manner and articulation.
•    Advanced Excel Knowledge
•    Ability to type minimum 40 WPM (words per minute)
•    Ability to send and respond mails.
•    Basic computer handling skills.
•    Should be able to read, write and communicate well in Regional Language, English and Hindi. 

•    Place phone calls to associates for Outbound from our computerized directory
•    Perform script (with necessary adjustments) to ensure consistency of onboarding program.
•    Ability to receive calls with basic hospitality and resolve associates query. 
•    Answer potential associates’ questions about Joining and onboarding.
•    Track associates on completing joining formalities and get 20-30 Onboarding completed daily. 
•    Maintain computer, telephone and other equipment.
•    Having eye for an error in identifying and verifying basic documents. 
•    Train other telemarketers when required
•    Communicate any problems, concerns or questions to supervisory staff
•    Refer associates complaints to supervisor for quality control.
•    Communicate respectfully and politely with associates at all times.
Flexible to work in straight 9 hours shift between 7 AM to 11PM.