Associate Center Manager

About the role

In this role, you’ll be driving membership sales and managing day-to-day center operations. You’ll interact with potential clients and existing members, ensuring a seamless experience while overseeing inventory, scheduling, and class management. Your passion for fitness and attention to detail will be key in creating a welcoming atmosphere and achieving your sales targets.

Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal

2. Centre Operations Management

• Ensure smooth daily operations using the desired checklist tool
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and be the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications and Skills

• Bachelor’s/ Diploma degree
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership, problem-solving ability
• Good to have: Passion for fitness, wellbeing, and community building.

Why Join Cultfit?

• Comprehensive health insurance and wellness benefits.
• Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
• Be part of Cultfit’s mission to #makehealtheasy for millions.
• Exposure to sales, operations, customer experience, and business performance.
• High-growth environment with performance-based advancement.

Skills Required

Sales communication, Sales closure, Sales promotion, Sales documentation, Sales coordination, Sales tools, Operation management, Operation handling, Sales operations, Customer experience management, Customer engagement, Customer consultations, Store operation, Inventory management, Retail sales