Associate Center Manager

About the role

In this role, you’ll be driving membership sales and managing day-to-day center operations. You’ll interact with potential clients and existing members, ensuring a seamless experience while overseeing inventory, scheduling, and class management. Your passion for fitness and attention to detail will be key in creating a welcoming atmosphere and achieving your sales targets.

Responsibilities

1. Sales:

• Responsible for promoting and selling memberships to potential new clients
• Walk-ins/Trials Responsible for achieving target by driving conversion -Responsible for Up-selling
• Should maintain record of every interaction with new user
• Should enter all details of customers, walk- ins on internal tools.

2. Operations:

• Managing center experience and incremental enhancements
• Timely Opening and Closing of the center -Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid,stationary, water, towels etc.)
• Managing classes and workout
• Ensuring punctuality of trainers and classes
• Handle issues with respect to attendance, equipment and space availability
• Customer interactions and troubleshooting
• Interact with walk-ins and prospective clients
• Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere.
• Take feedback from members and partners about classes and document the same -handle issues that may lead to consumer experience during or pre/post class.

Qualifications and Skills

• A Bachelor’s degree
• 0-4 years of work experience
• Passion for fitness and healthy living
• People management skills
• Good Communication skills(Proficiency in English)

Skills Required

Sales Management, Operations, Communication Skills, Customer Relationship