Associate/SA, Business Analyst Project Management, Regional Consumer Banking Wealth Management Ops, Group COO

Key Accountabilities

• System & Process Delivery: Work closely with Business Units and IT partners on business requirement gathering, solution/functional reviews, and end-to-end delivery and testing.
• Digital Transformation: Implement and support digital customer journeys to improve customer and employee experience.
• Process Re-engineering: Collaborate with regional, country, and functional teams to design, re-engineer, and implement optimized operational solutions.
• Operational Excellence: Ensure smooth operational rollout of new solutions and provide robust post-production support, tracking issues to closure

Key Responsibilities

• Process Analysis: Re-engineer end-to-end processes and review operations solutions to identify efficiency gains.
• Automation: Lead and implement the automation agenda to transform consumer banking operations.
• Requirements Management: Conduct requirement gathering workshops; review and document requirement artifacts, functional specifications, and process definition documents.
• Testing Coordination: Coordinate and ensure UAT test plans and test cases are executed strictly within the project schedule.
• Issue Management: Provide post-production support, review production issues, and track them through to final closure.
• Stakeholder Coordination: Maintain strong alignment with regional and country teams to ensure timely project delivery.

Requirements

• Min Bachelor’s Degree or Diploma holder with 3-4 years of experience in business process improvement initiatives.
• Strong project life cycle experience in the Financial Services Industry is preferred, specifically in Consumer Banking Operations – Secured Lending & Payments Product Knowledge
• Bonus Skills: Prior experience with Functional Specification Documents (FSD), JIRA, and GenAI applications is considered a strong plus.

Core Competencies:§ Communication:

• Excellent oral and written communication skills with strong teamwork andinter-relationship capabilities.
• Domain Knowledge: Sound knowledge of banking processes and technology.
• Personal Attributes: Adaptable, disciplined, focused, organized, and systematic.
• Technical Skills: Proven analytical skills and proficiency in MS Office (Word, Project, Excel, and PowerPoint).

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