Cluster Manager

About the role

This role involves end-to-end ownership of offline sales and operations at fitness centers, ensuring the achievement of revenue targets and consistent customer experience. The individual will collaborate with central teams to plan initiatives, drive lead generation and conversions, and maintain high operational standards through adherence to SOPs, audits, and seamless execution of new processes. They will also be responsible for managing center teams, including hiring, performance reviews, and conflict resolution, while fostering a positive, productive environment. Strong data reporting skills, stakeholder management, and on-ground leadership are key to success in this role.

Responsibilities

● Drive offline sales at centers to deliver revenue targets on a regular basis.
● Work with the central offline sales team to plan and execute initiatives at the center.
● Represent data on excel, and use data to report and review performance.
● Regular governance at business unit and execute interventions. 
● Work on conversion and lead generation activities at the center through center managers Operations. 
● Implement and drive adherence to the prescribed SOPs.
● Ensure uniformity in experience across company and franchise operated Cult Gym setups.
● Handle conflicts and escalations (Internal and External) within specified timelines to ensure seamless operations. 
● Conducting audits and spend time on-ground to ensure that the facilities are always new and always functional. 
● Ensure high center & equipment maintenance standards by working with on ground and facilities teams.
● Seamlessly roll out new operations processes by being the bridge between central and on ground teams People.
● Responsible for ensuring that the resourcing/hiring is in line with the design number (CMs and Trainers).
● Regular Performance management, mentoring and coaching of the team. 
● Constantly share feedback received from members and trainers with central teams. 
● Liaise with stakeholders (internal and external) to unblock and problem solve for issues wherever necessary. 
● Lead by example and champion a positive work environment at the ground level.

Skills Required

Sales, Customer Experience, Operations