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Private Full Time

Customer Experience - CSAT

Vyapar Bangalore, India
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Experience
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Posted
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Closing date
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Salary
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Job information

About this opportunity

Employer: Vyapar | Original listing

Quick summary

Vyapar Bangalore, India General role Not specified
Customer Experience - CSAT

Job Summary:

The Customer Experience - CSAT role is responsible for monitoring and improving customer satisfaction levels through various channels. This position plays a crucial role in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance overall customer experience.

Roles and Responsibilities:

  • Monitor customer satisfaction levels through surveys, feedback, and other channels.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Implement strategies to improve overall customer experience and satisfaction.
  • Collaborate with cross-functional teams to address customer concerns and drive positive outcomes.
  • Develop and maintain customer satisfaction metrics and reports.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 1-4 years of experience in the Customer Experience department.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.

Listing details

Employer
Vyapar
Location
Bangalore, India
Structured address
Bangalore, KA, IN
Category
General
Base salary
Not disclosed
Valid through
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Reference
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