Customer Service Officer, Large Corporate, Institutional Banking Group

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Provide exceptional client service and support to a diverse portfolio of corporate banking clients
• Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies
• Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience
• Proactively identify opportunities to improve processes and streamline client interactions
• Contribute to the development and implementation of client-centric initiatives and strategies
• Maintain accurate and up-to-date client records and documentation

Requirements

• Minimum 10 years of experience in a client-facing role within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues
• Proficient in data analysis and problem-solving, with a keen eye for detail
• Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment
• Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives
• Commitment to providing exceptional client service and a passion for continuous improvement
• Fluent in English, Cantonese and Putonghua