Customer Support Executive

Customer Support Executive

Key Responsibilities

• Handle incoming customer calls, emails, and messages professionally.
• Respond to customer inquiries and provide accurate information about products and services.
• Resolve customer issues efficiently and coordinate with internal teams when required.
• Maintain records of customer interactions and follow up on pending cases.
• Support the sales team by following up on leads, quotations, and customer approvals.
• Assist in identifying sales opportunities during customer interactions.
• Coordinate with customers for order status, service updates, and related queries.
• Maintain and update customer databases and CRM records.
• Prepare basic reports on customer follow-ups, inquiries, and sales support activities.
• Build and maintain positive relationships with customers to ensure satisfaction and repeat business.
• Evaluate tender requirements and coordinate with internal teams for submission readiness.
• Prepare, compile, and submit tender documents within specified deadlines.
• Follow up on tender clarifications, approvals, and submission status.
• Maintain a tender tracker and ensure all required documents are complete and updated.

Required Skills

• Strong verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Ability to multitask and manage customer queries effectively.
• Basic computer knowledge, including MS Office and CRM tools.
• Confidence in handling customer interactions and supporting sales tasks.
• Team-oriented with a proactive and professional attitude.

Eligibility Criteria

• Female candidates preferred.
• 3 to 5 years of experience in customer support, client coordination, or sales support.
• Graduate in any discipline preferred.