Customer Support Specialist II

2+ years of order processing/customer support
Systems: SAP preferred; Microsoft Dynamics CRM exp is a plus
Trainable; able to learn systems/processes quickly
Position Summary: Responsibilities: ? Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. ? Manage customer accounts including SMI (Supplier Managed Inventory) programs ? Advise customers on deliveries and investigate shipping issues ? Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks ? Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary ? Employees may be required to work overtime as well as Weekends and Holiday?s as needed ? Qualifications: ? Associates Degree or higher in Business Administration or equivalent along with 3 ? 5 years? experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry ? Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications. Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”