DEVELOPER L3

Job Description

Service Designer

A curious, systems-oriented designer who can independently drive research and service design activities, facilitate stakeholder conversations, and turn ambiguity into actionable service improvements. You are comfortable working across strategy and execution and thrive in multidisciplinary teams.

Location:Bengaluru

About the Role

We are looking for a passionate and collaborative Service Designer to help design and improve end-to-end services that create better outcomes for customers, employees, and the business. You will work across research, strategy, design, and delivery to uncover user needs, identify service opportunities, and shape future-state experiences.

As a Service Designer, you will collaborate with researchers, UX designers, business stakeholders, product teams, and technology partners to design services that are desirable, feasible, and viable.

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Areas of responsibility

Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.

Coding and Configuration-"Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.

Nice to Have

· Experience in AI-enabled or digital transformation programs.

· Knowledge of service operations, change management, or organizational design.

· Experience working with public sector, financial services, telecommunications, healthcare, or enterprise technology clients.

· Familiarity with service metrics and experience measurement frameworks.

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Education

Bachelor's or Master's degree in Design, Human-Centered Design, Service Design, UX, Psychology, Anthropology, Business, or a related discipline

Key Responsibilities

Discovery & Research

· Conduct and support qualitative research activities including interviews, workshops, observations, and stakeholder engagement.

· Synthesize research findings into actionable insights, personas, journey maps, and opportunity areas.

· Understand customer, employee, and business needs across complex service ecosystems.

Service Design & Strategy

· Create current- and future-state customer journeys, service blueprints, ecosystem maps, and operating models.

· Identify pain points, dependencies, and opportunities across people, processes, technology, and policy.

· Apply systems thinking to connect front-stage experiences with back-stage operations.

Facilitation & Collaboration

· Plan and facilitate workshops, co-creation sessions, and design thinking activities.

· Bring together cross-functional teams to align on problems, opportunities, and solutions.

· Effectively communicate design rationale and recommendations to stakeholders.

Design & Delivery

· Translate insights into service concepts, experience principles, and future-state service propositions.

· Collaborate with UX, product, business, and engineering teams to bring concepts into delivery.

· Support testing and validation of service improvements through prototypes and pilot initiatives.