Devops Cloud Platform Support Engineer

Devops Cloud Platform Support Engineer

Role Summary
We are seeking an experienced DevOps / Cloud / Platform Support Engineer with strong hands-on experience in Linux, Docker, Kubernetes, CI/CD and cloud infrastructure to support business-critical production applications.
The candidate will be responsible for production platform monitoring, incident troubleshooting, deployment support, infrastructure availability, automation and operational stability across on-premises, cloud or hybrid environments.
Key Responsibilities
• Provide L2/L3 production support for Linux servers, containerized applications, Kubernetes clusters and cloud infrastructure.
• Monitor and troubleshoot application deployments, Kubernetes pods, containers, services, ingress controllers and cluster resources.
• Investigate infrastructure failures, application outages, deployment failures, performance degradation and connectivity issues.
• Support CI/CD pipelines using Jenkins, Git and other deployment automation tools.
• Manage production deployments, configuration changes, rollback procedures and release support.
• Monitor infrastructure health, CPU, memory, disk, network utilization and application availability.
• Troubleshoot cloud infrastructure components, including compute, storage, networking, load balancers and access permissions.
• Support infrastructure patching, security remediation, backup and disaster recovery activities.
• Coordinate with Java, Web/Mobile, DBA and Monitoring teams during critical production incidents.
• Perform root cause analysis (RCA), maintain operational runbooks and support SLA compliance.
Required Technical Skills
Linux & Containerization
• Strong Linux administration and troubleshooting skills.
• Hands-on experience with Docker and Kubernetes.
• Good understanding of Kubernetes architecture, deployments, services, ingress, ConfigMaps, secrets and troubleshooting.
• Experience with shell scripting (Bash) and Python.
CI/CD & DevOps
• Hands-on experience with Jenkins, Git and CI/CD pipelines.
• Experience supporting automated build, deployment and rollback processes.
• Understanding of DevSecOps practices, security scanning and deployment approvals.
• Familiarity with Infrastructure as Code concepts.
Cloud & Infrastructure
• Good understanding of cloud computing concepts and cloud infrastructure operations.
• Knowledge of compute, storage, networking, load balancing, IAM and security groups.
• Understanding of hybrid cloud and on-premises infrastructure.
• Experience troubleshooting networking, DNS, SSL/TLS certificates and connectivity issues.
Monitoring & Observability
• Experience with Prometheus, Grafana, ELK, Splunk or equivalent monitoring tools.
• Knowledge of application performance monitoring, centralized logging and alert management.
• Experience investigating production incidents and performance issues.
Preferred AWS Skills
Hands-on experience with AWS services will be an added advantage:
• Compute: EC2, Auto Scaling, Elastic Load Balancing.