Direct Tax Operations Manager Job Details | EY

Requisition ID: 1739861 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and, a driver of operational excellence within EY, propelling EY’s purpose of building a better working world. With a robust network spread across 9 countries and 20 cities, GDS’s dynamic network of highly talented professionals leverage data, AI, and cutting-edge technology to enhance EY's wide array of services in assurance, consulting, tax, strategy, and transactions. Join us at EY GDS Hungary to shape your future with confidence.

The opportunity

Join EY Global Tax Managed Services operations as a Global Engagement Manager. This role supports and helps lead the end-to-end commercial and operational lifecycle of large global engagements, from pursuits and implementation through steady-state delivery, annual roll-forward cycles and extension negotiations. You will work with senior client stakeholders, EY engagement teams and client stakeholders across multiple countries and service lines.

The role is intended for a business-minded professional who can combine commercial acumen, risk awareness, project leadership and a practical understanding of tax and compliance concepts.

What you will work on

Pursuits and growth: Drive or manage workstreams within pursuits, including commercial inputs, proposal narratives, stakeholder coordination, solution documentation and client presentation materials. Contracting and scope: Support and manage contracting activity, SOW development, scope documentation, commercial assumptions, dependency tracking and alignment between client expectations and delivery model. Implementation leadership: Lead implementation governance workstreams, document key decisions, manage risks and dependencies, and ensure clear transition from mobilization to steady-state delivery.

Delivery governance: Oversee delivery cycle governance, including status reporting, issue management, service performance tracking, client communications and management information. Commercial management: Identify and manage scope creep, change requests, pricing impacts, delivery risks, service expansion opportunities and escalation items. Client relationship management: Maintain trusted working relationships with client stakeholders and EY teams, supporting clear communication, expectation management and effective issue resolution.

Annual roll-forward and extensions: Lead annual roll-forward activities, scope refreshes, governance pack updates, commercial planning and support contract extension or renewal negotiations. AI-enabled delivery: Promote responsible use of AI and automation to improve drafting, reporting, workflow management, risk review, knowledge capture and stakeholder experience.

Skills and attributes for success

Strong commercial acumen and ability to understand contractual, operational and client relationship considerations. Excellent drafting and presentation skills, including ability to produce executive-ready client materials. Proven project management capability in complex, multi-stakeholder environments.

Ability to manage ambiguity, resolve issues and drive decisions across global teams. Risk-aware governance mindset with strong judgment around scope, escalation and delivery commitments. Confidence working with senior client and internal stakeholders.

Practical understanding of tax, finance, legal or compliance concepts. AI-capable mindset, with ability to identify practical opportunities for technology-enabled improvement. To qualify for the role, you should have Bachelor or Master degree in business, law, economics, finance, accounting, tax or a related discipline.

Strong understanding of tax and compliance operating models, with experience overseeing or managing tax and compliance services, programmes or operations in a client-facing environment. 5+ years of relevant experience in professional services, consulting, legal services, tax, finance operations, managed services, project management or contract management. Experience managing client-facing workstreams, governance processes or commercial delivery activities. Experience with contracts, Statements of Work, scope management, change requests or service delivery documentation.

Strong PowerPoint, Excel and management reporting capability. Strong English communication skills, with confidence preparing senior stakeholder materials. What will make you stand out Experience managing large multinational engagements or global service delivery models.

Exposure to direct tax, statutory reporting, finance compliance or adjacent compliance processes. Experience leading implementation, transformation, transition or managed services workstreams. Ability to identify commercial opportunities and risks from operational delivery patterns.

Demonstrated use of AI, automation or analytics to improve reporting, governance or delivery quality. Strong ability to translate complex issues into simple client-facing narratives and decision papers. Success measures Well-controlled engagement lifecycle from pursuit through extension or renewal.

Clear, accurate and commercially aware client reporting and governance