Director, Regional Success Architecture - Agentforce

Key responsibilities include managing Success Architects; driving customer adoption and value realization; escalation management; and adherence to established success processes. As a member of the global Agentforce organization, the Director will partner with regional and global stakeholders to deliver world-class customer experiences. Your Impact The successful candidate will be independent, self-motivated, proactive, results-oriented, capable of quickly championing change, and influential. You will provide a high level of customer satisfaction through the delivery of exceptional customer success services. You will lead a team of professionals through a high-growth period that requires adaptability and comfort with changing circumstances.

Responsibilities

Leadership & Team Development Build, lead, and develop a world-class team of Success Architects in AMER. Manage individual contributors effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals Resource and organize teams effectively to drive customer outcomes across all segments Create a vibrant, inclusive culture that inspires people to do their best work and aligns with Salesforce Core Values Find, hire, and retain the best technical and customer-facing talent in the region Create an environment of stronger employee engagement through regular connects including 1:1s and office hours Demonstrate better together leadership that works together with peer leaders to achieve the best outcomes Secure psychological safety everywhere Customer Experience & Technical Support Lead the Success Architect team to drive Customer Success through proactive guidance, outco