Inside Sales Support

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for a sales-oriented, proactive Inside Sales Support Specialist with fluent English to join our team in Katowice, Poland.

This role is ideal for someone who enjoys building business relationships, identifying new opportunities, and working in an international environment. You will help support and develop the Benelux market (Belgium, the Netherlands, and Luxembourg), working with customers while contributing to the growth of our business in the region.

As this is a developing market, we are looking for someone who is agentic, commercially minded, with a business mindset searching for new opportunities and establishing long-term customer relationships.

You will report to the Customer Service Manager and work in a hybrid model (remote and onsite).

Your Responsibilities:

• Conduct phone and web research to identify potential customers and suppliers.
• Develop business opportunities within the Benelux region.
• Manage customer relationships and maintain regular contact with clients.
• Handle telephone and email customer communication and vendors.
• Conduct commercial negotiations with customers and partners.
• Prepare and follow up on quotations.
• Receive and processing customer orders.
• Create invoices and related documentation.
• Monitor order and service status using internal systems.
• Coordinate deliveries and ensure customer satisfaction throughout the sales process.
• Collaborate with internal departments to ensure smooth service execution.
• Maintain accurate sales records and customer data.
• Support import/export and compliance requirements where applicable.
• Chase outstanding payments and ensure financial documentation.
• Actively contribute to sales growth through customer engagement, lead generation, and regular follow-up activities.
• Build long-term business relationships and support the expansion of Lektronix services across the Benelux market.

The Essentials - You Will Have:

• Fluent English (minimum B2/C1 level).
• Minimum 3 years of experience in sales, customer service, business development.
• Customer-focused approach.
• Experience in customer interactions and commercial negotiations.
• Ownership of tasks and projects.
• Willingness to develop new business opportunities.
• Results-oriented mindset with a strong focus on achieving business goals.
• Good knowledge of MS Office applications.The Preferred - You Might Also Have:

• Knowledge of Dutch, French, or Luxembourgish.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.