Mailbox Administrator

If you are a Mailbox Administrator professional looking for an opportunity to grow your career, this gives you the chance to support customer and business operations through effective mailbox management. You will undergo a structured training program and shadowing session to be conducted by our Systems and Training team and leaders. The training curriculum covers work instructions on LLLP mailbox, CRM and Oracle basic navigation, and Measurement Solutions overview (Shakopee, Costa Rica, Boulder, and Manila). After completing the program, you will become part of a dynamic, customer-focused team of digital support engineers and business administrators. 

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! 

In This Role, Your Responsibilities Will Be:

• Log inquiries and record new customers.
• Save, upload, and archive communication records (OCM/WCC, CRM, Shared Folders, SharePoint).
• Generate transaction records (CRM Logging, SSRS Reports, etc.).
• Monitor incoming emails in the LLLP mailbox.
• Acknowledge receipt of customer emails, purchase orders (POs), and requests for quotation (RFQs).
• Verify new customer accounts and work with the Customer Vendor Data Hub team for the creation of accounts in the business systems.
• Allocate requests, tasks, and emails to the appropriate individual or support group (Workload and Escalation Management).

Who You Are

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a high level of commitment to exceeding expectations. You have excellent analytical skills and can efficiently carry out tasks independently and generate accurate, high-quality reports. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

• Bachelor's degree in any 4-year course.
• Fresh graduates are welcome to apply.
• Proficiency in English communication skills.
• Basic knowledge of Microsoft Office applications.
• Applicable business processes and systems tools (e.g., Oracle Business Systems, FileNet, eDocs, SharePoint, Buttons, etc.).

Preferred Qualifications that Set You Apart

• Proficiency in Microsoft Office applications is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.