Manager, Customer Success Compensation

Position Overview

This role sits within the Business Planning team inside the Account Success Center of Excellence and is responsible for managing the day-to-day execution, process governance, and operational rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

Key Responsibilities

• Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines. Act as the primary point of contact for day-to-day compensation governance and escalation questions.
• Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance. Maintain user attribute accuracy across systems to ensure correct, timely quota assignments at scale.
• Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate and timely attainment calculations, ensuring data integrity across compensation systems.
• Process Improvement: Identify operational bottlenecks, data errors, and process gaps to drive continuous improvements in tooling, data accuracy, and workflow efficiency.
• Cross-Functional Collaboration: Partner directly with Sales, Renewals, Business Intelligence, Strategy & Operations, and Finance teams to align on compensation schedules, data inputs, and cross-team workflows.
• Reporting & Analysis: Analyze compensation and quota performance data to track program effectiveness, presenting functional updates and data-driven recommendations to team leadership.

Requirements

• 4–6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
• Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
• Ability to work effectively across global time zones; willingness to travel quarterly if required.

Desired Skills

• Direct experience with Customer Success or Sales compensation models.
• Strong domain knowledge of Customer Success functions and metrics.
• Hands-on proficiency with Salesforce or similar enterprise CRM and compensation software platforms.