Program Specialist IV

About the role and team

Community Operations at Uber is where real people solve real problems in real time. As a Program Specialist IV, you are a senior driver of the high-visibility and global initiatives that keep our support engine running across multiple regions. The pace is intense and the stakes are high; you aren’t just following a project plan, you are providing the strategic structure and leadership needed to navigate global complexity and move the business forward.

This role requires a mindset that thrives in the messy reality of global scale and high-stakes ambiguity. You will need to stay steady under pressure, managing senior stakeholders across time zones and making hard calls when timelines or objectives shift. We are looking for a lead who takes extreme ownership of outcomes, can navigate internal friction with empathy and action, and is dedicated to raising the bar for the entire team through mentorship. If you are sharp, resilient, and motivated by meaningful service at scale, this is where you’ll make your mark.

What you’ll do

• Lead and support large, high-visibility, or global projects with minimal guidance, ensuring we build with both urgency and care at a massive scale.
• Navigate and manage complex global stakeholder relationships, earning trust fast and aligning diverse teams on shared outcomes.
• Ensure all deliverables remain on schedule and meet core business objectives, even as priorities and environmental constraints evolve.
• Perform new business intakes and structure unstructured requests into focused, high-impact project plans with clear milestones.
• Identify patterns in operational friction and implement global solutions that improve the way we support our community.
• Train and mentor other Program Specialists and PMs, sharing knowledge and building a high-performing team that can navigate challenge with heart.
• Collaborate across disciplines to resolve tension and unblock global projects, leading through influence and sound judgment.

Basic Qualifications

• At least 2 years of experience in project management or program operations in a high-stakes, fast-moving environment.
• Proficiency in advanced project management frameworks and global coordination tools.
• Proven proficiency in problem-solving, collaboration, and stakeholder management at a global or cross-site level.
• Advanced organizational, planning, and communication skills.
• Demonstrated analytical skills with the ability to connect project performance to business metrics.

Preferred Qualifications

• Experience managing global projects in customer support or community operations environments.
• Demonstrated ability to lead and stay calm during critical, high-visibility moments.
• Strong systems-thinking mindset with experience mentoring others through complex project lifecycles.