Sales Advisor - Cult Store

About the role

• Greet and welcome customers
• Understand customer needs
• Suggest the right products suited to the customers’ needs
• Provide accurate information (e.g. product features, offers, policies)
• Answer customers’ queries about specific products/policies
• Encourage product trials, and assist customers in their buying decision
• Ensure visual merchandising as per the guidelines
• Ensure a pleasant and welcoming retail environment
• Achieve sales and KPI targets
• Direct customer feedback and complaints to the Store Manager
• Handle billing, inventory, and other transactions
• Guide new advisor members
• Ensure an organized and pleasant back store
• Ensure safety of colleagues, customers, store assets and inventory
• Any other day to operational aspects

Qualifications & Skills

• 1 - 3 years work experience in retail sales preferably in sportswear, sports of footwear brands
• Deep understanding of the retail sales process and retail KPIs
• Familiarity with consumer interaction principles
• Knowledge of inventory stocking and control procedures

Responsibilities

As a Sales Advisor, you’ll lead the charge in delivering exceptional customer service and driving sales in our Cult store. You'll engage with customers, recommend products, and ensure a top-notch shopping experience while meeting sales targets. Your leadership and passion for retail will help create a welcoming environment and guide new team members to success. If you thrive in a dynamic, fast-paced setting, this role is perfect for you.

Skills Required

Retail Sales, Communication Skills, Negotiation, Branding, Customer Engagement, Customer Experience.