Senior Customer Experience Specialist with French (m/f/d)

Senior Customer Experience Specialist with French

📍 Katowice, Poland | Hybrid

We are looking for a Senior Customer Experience Specialist with French to join our growing Customer Experience team in Katowice. This role is ideal for a customer-focused professional who enjoys working in a dynamic international environment, managing customer orders, and collaborating with multiple internal stakeholders to deliver an outstanding customer experience.

As a key member of the team, you will manage customer relationships throughout the Order-to-Cash process, ensuring seamless order execution and proactive communication with customers and business partners.

• Serve as the primary point of contact for assigned customer accounts.
• Process and manage customer orders using SAP or other ERP systems.
• Monitor order fulfillment and proactively resolve issues that may impact delivery.
• Provide customers with updates regarding order status, product availability, and delivery schedules.
• Handle customer inquiries, claims, returns, and invoice-related issues.
• Collaborate closely with Sales, Supply Chain, Logistics, Finance, Risk Management, and other internal teams to ensure excellent service delivery.
• Manage order backlog and support revenue maximization activities.
• Maintain accurate customer and order records in company systems.
• Identify opportunities for process improvements and contribute to operational excellence initiatives.

• Fluent English and French (written and spoken).
• Previous experience in Customer Service, Customer Support, Order Management, or Order-to-Cash processes.
• Experience working with SAP order management or another ERP system.
• Strong communication and stakeholder management skills.
• Ability to work effectively across multiple functions, including Sales, Risk, Finance, Supply Chain, and Logistics teams.
• Good organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to problem-solving.

• Experience in a multinational or shared services environment.
• Knowledge of Salesforce or other CRM systems.
• Understanding of Order-to-Cash processes.
• Experience managing customer claims and dispute resolution.
• Advanced Excel skills.

• Opportunity to work in a global and collaborative environment.
• Professional development and career growth opportunities.
• Hybrid working model.
• Competitive salary and benefits package.
• Inclusive and supportive team culture.
• Exposure to international customers and cross-functional business teams.

If you are passionate about customer experience, enjoy building strong stakeholder relationships, and thrive in a fast-paced environment, we'd love to hear from you. Apply today and join our team in Katowice.

Languages required: French (Fluent) and English (Fluent).