Senior Manager - Process Design

About the role

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.

Responsibilities

● Defects & breaches

● Cost

● Productivity

● Quality

● Experience

The owner and the design team under the owner will be responsible for:

● Store operations SOP design & roll out

● Manpower design & roll out

● Operations cost improvement

● Product margin improvement

● Experience enhancement initiatives

● Safety compliance initiatives

● Utilization / productivity improvement initiatives across stores

● The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardisation.

Qualifications and Skills

● Design thinking and strong problem solving

● Influencing skills and stakeholder management

● High attention to detail, highly observant

● Strong data orientation

● Technology - first and Process simplification mindset

● Understanding of Retail business - good to have

Skills Required

Process Engineer, Process Improvement, Design and Process Engineer