Specialist Solution Engineer

requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle. Our team also engages in managing a Center of Excellence which drives enablement and sales of Service Cloud. サービスクラウドスペシャリストは、お客様固有のビジネス要件に基づいて、Salesforce Service Cloud（カスタマーサービスとカスタマーサポートを支援する製品）を中心とした製品とシステムアーキテクチャを最適な形で提案するロールを担います。求める人物像は、お客様との信頼関係を確立し、自信に溢れた存在感と確かな価値を継続して提供した経験を持っている人です。サービスクラウドスペシャリストの第一の役割は、提案活動の中で発生する Service Cloud に対する技術的なオブジェクションを解決することです。また、Service Cloud の販売とイネーブルメントを促進するグローバルチームとも密接に連携します。

Responsibilities

include: 1. Support for Service Cloud-based solution proposals targeting customers in a variety of industries - Evangelize Service Cloud value to customers (including c-level execs and IT) and field teams - Assess business and operations impacted by technology - Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable - Contribute to development of technical sales strategy - Configure and effectively demonstrate visionary solutions in a way that closely reflects each customer’s business (tailored demonstrations) - Discuss and propose solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition - Support for the preparation of proposals focusing on Service Cloud - Collaborate with Field Sales teams, Account Executives, Implementation Partners, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer. 2. Conduct presentations and demonstrations at seminars