Sr. Associate, Commercial Operations, US&C Retail

About the Role

We are looking for an exceptional Sr. Associate, Commercial Operations to join our Global Commercial Operations (GCO) team, focusing on the Retail US & Canada business. The ideal candidate will be passionate about creating innovative solutions to complex challenges. You will work closely with Commercial Leaders in the US and Canada, supporting them in managing business rhythms, enhancing reporting predictability, analyzing business trends, developing local Go-To-Market strategies, and leading growth initiatives. We're looking for someone with strong analytical expertise, sales operations experience, and strong technical skills. 

In this role, you will assist in implementing and executing commercial business cadences such as forecasting, top deal reviews, pipeline reviews, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs). Your responsibilities will also include developing business requirement documents to improve organizational tools and processes, designing and executing experiments to increase growth and efficiency, and understanding the unique needs of the commercial teams to drive new growth opportunities and eliminate operational barriers.

What You’ll Do

• Own quantitative analysis of the performance of the sales teams
• Manage the development of continuously evolving forecast models using cutting edge methodologies
• Contribute to the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the busines
• Manage the weekly, monthly, quarterly and annual business cadences
• Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
• Lead special projects in and outside of segment and territory

Basic Qualifications

• 4+ years of experience in an analytical role with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
• Advanced proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce (e.g., automating data pulls from Salesforce into excel/reporting)
• 1+ years of experience in Sales Operations, Revenue Operations, Sales Strategy, GTM strategy or similar functions supporting a complex enterprise
• Salesforce proficiency
• Bachelor's degree

Preferred Qualifications

• 2+ year experience supporting a Global Accounts Sales Operations function with commercial members located worldwide
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency