Sr. GRC Analyst, Policy Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and living our core values.

Agentforce is the future of AI, and you are the future of Salesforce.

About the team

The Security Governance team is the operational backbone of Salesforce's security Assurance program. We own the lifecycle of the Salesforce Security Standards (SFSS) — translating regulatory obligations, customer commitments, and threat intelligence into clear, enforceable requirements for engineering, IT, and product teams.

We're hiring an Analyst to run day-to-day operations of the standards and policy program: intake, drafting support, cross-functional review, publication, and retirement. This role sits at the intersection of Security, Compliance, and Engineering — a strong fit for someone skilled at policy development, authorship, and managing complex stakeholders without losing quality or momentum.

What you'll be doing:

• Prioritize: Triage intake for new/updated standards, policies, and control documents — assign owners and set realistic timelines.
• Build: Partner with SMEs (Security Architecture, ProdSec, Trust, Privacy, Legal) to draft and finalize standards in plain, unambiguous language with crisp technical requirements.
• Facilitate: Own the review/approval cycle end-to-end — schedule CAB reviews, prep read-aheads, capture decisions, track action items.
• Manage: Publish approved standards to the eGRC platform and retire superseded documents.
• Operate: Keep the standards register traceable from external obligations (SOC 2, ISO 27001, FedRAMP, EU AI Act, NIST CSF) to internal SFSS controls.
• Maintain: Run content reviews so every standard has an owner, current review date, and clear ownership map — flag drift, drive re-attestations.
• Monitor: Build dashboards on standards health — coverage, freshness, exception load, adoption signals.
• Improve: Support onboarding of new standards driven by high-priority initiatives.
• Announce: Coordinate stakeholder comms — changelogs, engineering briefings, Slack updates.
• Partner: Work with the Exception Management team so every standard has a paired exception path with defined approvers and evidence expectations.
• Optimize: Improve the operating model — templates, workflows, checklists, eGRC config — to reduce cycle time without sacrificing quality.
• Advance: Responsibly use AI/GenAI tooling to accelerate drafting, redlining, and summarization, with human-at-the-helm review.

What you should have:

• 3+ years in security governance, GRC, technical writing, program management, or compliance operations at a software/product tech company.
• U.S. Citizenship or Permanent Residency. We are unable to provide visa sponsorship for this role.
• Direct security-domain experience (AppSec, cloud security, IAM, vulnerability management, or GRC-adjacent) — deep enough to read controls, understand risk, and challenge a requester's draft.
• Proven ability to write clear standards/policies non-security readers can act on.
• Working knowledge of a major security/privacy framework (SOC 2, ISO 27001, NIST CSF, FedRAMP, PCI, HIPAA, EU AI Act, or equivalent).
• Comfort running cross-functional review cycles with senior stakeholders.
• Experience with Git; familiarity with OSCAL and Markdown.
• Experience with a GRC platform (Salesforce eGRC, ServiceNow GRC, Archer, OneTrust, LogicGate, or similar).
• Excellent written and verbal English communication.
• Ability to work independently across many parallel workstreams.
• Highest level of ethics, independence, and professionalism.

Nice to have:

• Experience at a cloud/SaaS/platform company under multiple concurrent audit regimes.
• Familiarity with the Salesforce platform, trust model, or AppExchange/partner ecosystem.
• Exposure to AI/ML governance (model risk, third-party LLM/MCP supply chain, Responsible AI, agentic system controls).
• Hands-on Salesforce reporting, SOQL, or admin-level config experience.
• Certifications: CISA, CISM, CRISC, ISO 27001 Lead Implementer, or equivalent.
• Experience with M&A security due diligence or acquisition integration.
• Comfort adopting new AI/GenAI tools responsibly (builder / Customer-Zero mindset).