Team Lead – Sales & Operations

Team Lead – Sales & Operations

We are looking for an experienced Team Lead – Sales & Operations to lead the team, manage RFQs and order execution, coordinate across departments, and ensure timely customer deliveries. The ideal candidate should have strong knowledge of the aviation aftermarket, excellent leadership and communication skills, and the ability to drive team performance and customer satisfaction.

Key Responsibilities:

Lead and supervise the assigned Sales & Operations team.
Allocate and prioritize RFQs, customer requirements, and operational activities among team members.
Provide regular guidance, coaching, and mentoring to junior and mid-level team members.
Review team activities and ensure timely follow-up and closure of pending requirements.
Identify performance gaps and work with team members to improve productivity and quality.
Act as the first level of escalation for operational and customer-related issues.
Monitor open orders, supplier commitments, LTs, and customer delivery requirements.
Ensure proper coordination between Sales, Purchasing, Logistics, Finance, and other relevant departments.
Support the team in achieving business targets, improving order conversion, and maintaining customer satisfaction.

Required Skills & Qualifications:

3+ years of relevant experience, preferably in aircraft parts sales, aviation aftermarket, MRO, airline procurement, or sales operations.
Strong knowledge of aircraft parts sales and aviation aftermarket processes.
Experience handling RFQs, quotations, POs, procurement, and order execution.
Good understanding of aircraft parts conditions, certifications, and traceability.
Strong customer communication and negotiation skills.
Proven ability to manage and prioritize multiple requirements simultaneously.
Strong follow-up, problem-solving, and decision-making abilities.
Experience mentoring or supervising team members.
Good knowledge of ERP/CRM systems and aviation parts databases/platforms .
Strong ownership, accountability, and ability to work under pressure.