Telesales Executive

About the role

In this role, you'll engage with potential and existing customers over calls, using scripts and your communication skills to create a strong first impression and drive sales. You'll build lasting relationships, address customer needs, and consistently hit your targets while delivering a top-notch experience.

Responsibilities

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements

• Located in BLR or willing to relocate
• Excellent communication and interpersonal skills
• Fluent in English language; bilingual a plus
• Patient, cool-tempered and ability to handle rejections, stress
• Good Listening skills, excellent telephone etiquette
• Ability to follow scripts without sounding mechanical
• Excellent organizational and problem-solving skills
• Working knowledge of relevant computer software
• Ability to learn and high sense of hunger to achieve and grow
• Punctual, Good time-management skills
• Carry a positive attitude with a high energy level.

Skills Required

Telesales, Sales, Inside Sales, Communication Skills