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Private Full Time

Technical Support Executive/Help desk

WORKSENT TECHNOLOGIES PVT LTD Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats, calls, and ticke, Kerala
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Experience
Not specified
Qualification
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Posted
15 Jan 2026
Closing date
Check source
Salary
Not disclosed

Job information

About this opportunity

Employer: WORKSENT TECHNOLOGIES PVT LTD | Original listing

Quick summary

WORKSENT TECHNOLOGIES PVT LTD Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats, calls, and ticke, Kerala Technical Support Not specified

Technical Support Executive/Help desk

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

If this opportunity aligns with your career goals, kindly share your updated resume with us at careers@worksent.com

Listing details

Employer
WORKSENT TECHNOLOGIES PVT LTD
Location
Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats, calls, and ticke, Kerala
Structured address
Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats
Category
Technical Support
Base salary
Not disclosed
Valid through
Check official source
Reference
21635
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